Responsible Gaming at 22db — Your safety is our priority
Gaming is a form of entertainment, not a source of income. At 22db we make sure every player can enjoy themselves in an informed, safe way and within their own limits.
What is Responsible Gaming and why does it matter?
Responsible gaming means enjoying the fun of playing as a form of entertainment, while never going beyond your financial means. 22db believes every player should play with awareness, keep control of their time and money, and seek help when needed.
Our platform offers several responsible gaming tools — such as setting deposit limits, taking a time-out, and requesting self-exclusion. On this page you can learn how to use these features and where to find support if gaming is causing problems in your life.
Our Safety Tools
Deposit Limit Setting
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and raising it requires a 7-day waiting period — so that a spur-of-the-moment decision does not cause financial harm.
Time-Out
If you feel you need a break, you can take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily closed and no bets or deposits will be possible.
Self-Exclusion
If you want to step away from gaming for the long term, request self-exclusion. You can keep your account closed from 6 months up to permanently. During this period your account will be completely inactive.
Session Time Limit
You can set a maximum duration for each gaming session. When the set time is up, you will be automatically alerted and the session will end if needed.
Loss Limit
Set a maximum loss amount in advance on a daily, weekly, or monthly basis. When the set limit is reached, the system will automatically stop you to prevent serious financial harm.
24/7 Support Center
If at any time you feel gaming is becoming a problem, contact our 24/7 Bengali-language live chat support team. Our trained team will guide you on the right path.
For 21+ only
All services at 22db are for individuals aged 21 and above only. Use of the gaming platform by minors is strictly prohibited. Age is verified at registration and identity documents may be requested at any time.
Recognize the Signs of Problem Gaming
When gaming turns from entertainment into a problem, certain signs appear. Review the following to evaluate yourself or a loved one:
Financial warning signs
- Spending more money on gambling than you can afford
- Betting with borrowed or loaned money
- Gaming at the expense of household expenses
- Returning again and again to chase losses
Behavioral warning signs
- Lying to family about gaming
- Feeling restless or angry when unable to play
- Neglecting work, studies, or relationships
- Trying to stop but being unable to
If one or more of these signs apply to you, seek help without delay. Responsible gaming means understanding your limits and taking action in time.
How to Activate Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool. Follow the steps below to activate it easily:
Log in to your account
Log in to your 22db account and go to the "Account Settings" section. Look for the "Responsible Gaming" option there.
Choose a duration
6 months, 1 year, 3 years, or permanently — set the self-exclusion period according to your needs.
Confirm
Complete OTP or email verification to confirm your identity. The request will take effect immediately.
Get help another way
If you cannot access your account or would prefer direct assistance, contact our 24/7 live chat — we will activate self-exclusion on your behalf.
Returning process
When the self-exclusion period ends, your account is not automatically reactivated — to play again you must make a conscious written request and wait through a minimum 7-day cooling-off period.
Deposit Limits and Financial Control
Daily limit
Set the maximum amount you will deposit each day. Once the limit is reached, the system will not allow any further deposits.
Weekly limit
Control the total amount deposited over seven days. Raising the weekly limit requires a 7-day waiting period.
Monthly limit
Set your entire month's gaming budget in one go. The monthly limit can be lowered immediately; raising it requires a waiting period.
The minimum deposit at 22db is ৳200 and the minimum withdrawal is ৳800. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are usually completed within 30 minutes to 3 hours.
Top Tips for Safe Gaming
- Always treat gaming as entertainment, not a way to earn money
- Set a budget before you play and stick to it
- Avoid gaming when drinking alcohol or when tired
- Do not place more bets trying to chase losses
- Take regular breaks and spend time on other activities
- Never share your gaming account details with anyone
- Keep your account secure from minors
- Game outcomes are completely random — no strategy guarantees a win
- Talk openly with family if you feel you need to
- Contact our support team for any problems
Need help? We are always here
If you or someone you know is facing a gaming problem, do not try to deal with it alone. The 22db support team is available in Bengali 24 hours a day, 7 days a week.
- Get immediate Bengali-language support via live chat
- Discuss in detail by email: [email protected]
- Direct help is available for self-exclusion or setting limits
- Your concerns will be heard in complete confidence
Responsible Gaming Common Questions
Enjoy 22db Safely
Play responsibly and keep gaming a fun experience. Browse our games or visit the FAQ page for any questions.