22db Privacy Policy

22db ("we", "us", "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your").

This privacy policy explains what types of information we collect when you use the 22db.cam website, how we use that information, who we share it with, and what steps we take to protect your data.

Please read this privacy policy carefully before using this platform. By accessing the site or registering an account, you will be considered to have agreed to the terms described in this policy.

To improve your experience on the 22db platform and to provide our services, we may collect the types of information described below.

1.1 Information You Provide

Information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (copy of national ID or passport)
• Payment-related information (such as bKash or Nagad account number)
• Messages you send via support chat or email

1.2 Automatically Collected Information

When you access the site, the following information may be collected automatically:

• IP address and geographic location (up to country level)
• Browser type, version, and operating system
• Date, time, and duration of site access sessions
• Pages visited and links clicked
• Referral URL (where you came from before visiting our site)
• Device type and screen resolution

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies. These help us improve site functionality and remember your preferences. You can disable cookies by changing your browser settings, but doing so may cause some features to not work properly.

22db uses your information only for specific and legitimate purposes. The main reasons we use your information are outlined below:

2.1 Account and Service Management

• Registering and verifying your account
• Confirming age and identity (21+ verification)
• Processing deposits, withdrawals, and transactions
• Providing bonuses and promotions
• Managing VIP benefits and cashback

2.2 Security and Compliance

• Detecting and preventing fraud, manipulation, and suspicious activity
• Complying with anti-money laundering (AML) regulations
• Ensuring responsible gaming and imposing limits when necessary
• Protecting account security and preventing unauthorized access

2.3 Service Improvement and Communication

• Reviewing and improving platform performance
• Providing support via live chat or email
• Notifying you of important policy changes
• Sending relevant promotional information with your consent

22db is committed to keeping your personal information confidential. However, information may be shared in a limited way in the circumstances described below:

3.1 Service Provider Partners

We may share necessary information with trusted third-party service providers who help us operate our business — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and IT infrastructure providers. These partners may only use the information for the agreed contractual purposes.

3.2 Legal Obligations

We may be required to disclose information in response to legal orders, court directives, or requests from regulatory authorities. Information may also be shared with relevant authorities when needed to assist in investigating fraud or criminal activity.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the successor entity. We will provide advance notice in such circumstances.

3.4 With Your Consent

Before sharing information with any third party not mentioned above, we will obtain your explicit consent.

22db has implemented industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Safeguards

• SSL/TLS encryption — all data transmitted between you and our servers is encrypted
• Sensitive data (such as passwords) stored in encrypted format
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Organizational Measures

• Only authorized staff can access your information
• All staff are bound by confidentiality agreements
• Regular staff training and awareness programs
• Rapid response plan in the event of a data breach

22db retains your information only for as long as necessary and lawful. We consider the following factors when determining data retention periods:

• Information is retained for the entire duration your account remains active
• Certain information may need to be retained after account closure due to legal or regulatory obligations
• Financial transaction records are retained for the period required by applicable law
• Information needed for dispute resolution or legal claims is retained until the relevant matter is resolved

At the end of the retention period, we securely delete or anonymize your information.

As a 22db user, you have the following rights regarding your own information. You can contact us directly to exercise these rights.

6.1 Right to Access

You may request details of the information we hold about you at any time. We will provide you with a copy of that information within a reasonable timeframe.

6.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. You can update most information yourself through your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

6.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily suspended.

6.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This preference can be changed through your account settings or via our support team.

22db is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors.

Age verification is required during the registration process. If we become aware that a minor is using our platform, that account will be immediately closed and all associated information will be deleted.

If you believe a minor is using our site, please notify our support team immediately.

The 22db platform uses third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies, which can be found on their respective websites.

22db is not responsible for the privacy practices of these third-party service providers. We recommend that you read the privacy policy of each relevant service separately.

Game provider companies on our site (such as PG Soft, Pragmatic Play, JILI, Spribe) operate games from their own servers and have their own data protection policies.

22db may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A special notice will be published on the website
• Registered users will be notified by email
• The "Last Updated" date at the top of the page will be changed

Continued use of the platform after the updated policy is published will be considered your agreement to the new policy. If you object to any changes, you may close your account.